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Shipping & Returns

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Shipping Info

Native American Swag and other independent hand made items may take up to two weeks for delivery. Most items will be delivered with in the first 48 hours.

Shipping Policy
A $6.95 for all product if you order 1 pc or 1000 standard shipping of $6.95 applies. Please keep in  mind if you order a $1 item it might not be worth it.

Standard shipping is our default shipping method. Under this option, we will use either United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package. We will make this determination based on speed and cost-effectiveness. Standard shipping is only valid in the continental United States (Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands). DME Supply and other will ship certain products internationally. All shipping charges are calculated by UPS and will be displayed at the time of checkout. Purchaser is responsible for all shipping, import and brokerage fees assets by UPS Worldwide or your country customs center.

When will my order be shipped?

Most orders placed before 3:30 pm EST/EDT Monday through Friday will be shipped that day via the chosen shipping choice. Orders placed after 3:30 pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, the customer will be notified and the item will be shipped as soon as possible. All calculations for expedited delivery are based on business days only. Saturday delivery is available with express shipping but at an extra charge. To choose this delivery method, you must speak with a customer service representative. Remember that UPS Ground service always includes Saturday delivery, but expedited options do not.

Lithium Battery Shipping Policy

Lithium battery shipping is regulated by DOT and FAA as well as shipping agencies such as USP, FedEx, DHL, USPS and so others to ensure the safe transportation of these products. Per regulations from the FAA and DOT, lithium batteries cannot be shipped overnight. We are able to ship lithium batteries overnight with the purchase of a unit (the battery is contained within the unit).

Return & Exchange Policy

 Return Policy is to protect the integrity of our services and products as well as our loyal customers. Customers have an expectation that the products received are compliant and sanitary and our goal to meet those expectations.

DME SUPPLY will accept returns on any unopened product within 10 days of the original purchase date with a 10% Restocking Fee (see below). 

To qualify for acceptable returns the product must be in the original UNOPENED manufacturer's packaging. We cannot accept opened packages that have been resealed by the customer, this is still considered an opened package and any and all refunds will be voided. Our original unbroken seal (DME Supple USA places a label over manufacturer's packages that are not in sealed packages for the safety of our customers) must be on any packages received. If this label has been removed or tampered with any and all refunds will be voided. 

Unacceptable Returns

DME Supplies provides a variety of products some of which are personal healthcare items that cannot be resold once the product has left our warehouse. Therefore these items cannot be returned and will not be refunded. The following list are general items and may not included all items that fall under the category of NON-Returnable/Unacceptable Returns.

  • Bedding (pillows, linens, etc.)

  • Wound Care (dressings, etc.)

  • Hospital Beds

  • Wheelchair cushions

  • Commodes

  • Bath products

  • Suction supplies and equipment

  • Patient Aids

Restocking Fee

DME Supply has adopted a Restock Fee charge due to the costs incurred related to shipping, packaging, and inventory. Restocking Fee will apply on all returns (incorrectly ordered, returning instead of replacing per our policy, etc.). Some items noted as "non-returnable" may be accepted on a case-by-case basis.

Manufacturer Warranties

Some products such as Mobility, Sleep Therapy units, Oxygen, and others may carry a manufacturer warranty. If your purchase malfunctions, Warranty claim decisions are the solely at the discression of the manufacturer. PLEASE EMAIL ANY ISSUES FOR ASSISTANCE WE WILL FOLLOW UP AND TRY TO CORRECT ANY WARRENTY ISSUES WITH THE MANUFACTURER.

Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before repairs are completed), or purchase a new product at current prices displayed on the website.

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